How fast do you dispatch my order?
All products in our online store are in stock and are directly available for dispatch from our warehouse. That’s why we are able to send out the goods within 1 – 2 business days.
What is the delivery time?
Delivery time can vary a lot per country, but typically is about 3-7 days by express shipping, 5-20 days by EMS, and 10-30 days by Airmail. For country specific shipping information you can send us an email or shoot through a contact enquiry so we can give you the latest shipping pricing.
For most countries the parcel could arrive in 2-5 days. However, for some countries like Brazil, Argentina, Russian Federation it might take us around 20 days. Due to clearance issues with customs of these countries, we normally use EMS service instead of express. We ship to most countries just send us an email and we will let you know the shipping…if any
If you need help tracking your delivery, or have concerns about a delivery time, we’ll be on hand to answer your questions.
Custom clearance & taxes
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.
Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country – and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred.
Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.